Shipping and Returns
Delivery
All products are shipped through a specialised transport company.
Delivery is made on a kerbside basis to the address specified by the Customer. The transport service does not include delivery inside buildings, apartments, penthouses or private residences, nor does it include installation or assembly services.
Each product page contains the technical information necessary to facilitate the handling and delivery of the product. Where a product requires specific handling recommendations due to its dimensions or weight, such information shall be stated on the relevant product page.
Should you require any further information prior to placing an order, please contact us by email at contact@tanahdecor.com or by telephone on +34 641 43 00 71.
Order Inspection
The Customer is responsible for unpacking and inspecting the product within forty-eight (48) hours of delivery.
If the packaging shows visible signs of damage, the Customer must record such damage on the carrier's delivery note and notify Tanah as soon as reasonably practicable.
If the product is delivered damaged or is found to be defective, the Customer must notify Tanah within a maximum period of forty-eight (48) hours from receipt of the product. Once the incident has been verified, Tanah shall bear the corresponding costs.
Returns
The Customer may request the return of a product within thirty (30) calendar days from the date of receipt of the order.
Where a return is requested for reasons other than a manufacturing defect or damage sustained during transport, the costs of returning the product shall be borne by the Customer.
The product must be returned, whenever reasonably possible, in its original packaging or, where this is not possible, in equivalent packaging that ensures adequate protection during transportation.
Upon receipt of the returned product and following verification that it has been returned in the same condition in which it was originally dispatched, Tanah shall refund the corresponding amount.
Should the product be damaged during the return process due to inadequate packaging or improper handling, the cost of repair or any depreciation in the value of the product may be deducted from the amount to be refunded.
Returns shall not be accepted in respect of products that have sustained damage not attributable to Tanah or to the original transport service, including, without limitation, damage resulting from improper use, handling, storage or return transportation.